There's gonna be a REBIRTH!

 

Whether it 's 100% Virtual Work at Home workforce, partial WAH or just WAH as Business Continuity strategy.

We'll be ready when you are.

Key Features

 

Backed by the POWER of AWS OMNI-Connect is a NEXT GEN Contact Center Platform.

 

Designed and built by contact center professionals for contact center professionals.

Leveraging AWS services including Connect, Work Spaces, EC2, Transcribe, Lex Bots, Comprehend, Lamda, RDS, Quick Sight, Chime, etc.  to bring you a WORLD CLASS 100% VIRTUAL CONTACT CENTER!

OMNI-Channel.png

OMNI CHANNEL

Inbound & Preview Outbound, Chat and Email campaigns are all currently supported in a true blended platform.  Multi-lingual chat supports 54 languages!

insurance-advice-vector-linear-icon-isol

AGENT ADVICE

 

Alter interaction outcomes with real time advice to your agents based on sentiment score and keywords and phrases.   Use cases may be saves, upsells, promotions, etc.

sentiment.png

REAL TIME CUSTOMER SENTIMENT

 

Agent receives customer sentiment in real time when enabled for voice or chat queues.   Call transcription with highlighted keywords & phrases can also be viewed by agent.

chat bot.jpg

VOICE & CHAT BOTS

 

Create bots in AWS Contact Flows - think IVR on steroids!  Drag and drop interface lets you design the customer experience including interacting with bots.

supervisor_edited.jpg

SENTIMENT ENABLED SUPERVISOR VIEW

 

Supervisor is also visually alerted to customer sentiment and most "at risk" calls.  Supervisor can view call transcript in real time also.

Voice Bot.jpg

VIRTUAL AGENTS

 

Create Virtual Agents to accomplish High Volume Low Complexity tasks such as balance checks, order status, password resets, etc.

recording_edited.jpg

RECORDING & QUALITY

 

Quality analysts, supervisors and other users can access recordings and score them with customized forms.  Average sentiment score and transcripts also viewable.

analytics.jpg

EMBEDDED ANALYTCIS

 

Leverage the power of AWS Quick Sight to design powerful real time dashboards with insights for your agents, supervisors and other users.

  • Embedded Chat

  • Quality Form Builder

  • Automated Scoring

  • AI Tendency Analysis

  • Scripting Module​

Coming Soon:

  • Virtual Coach

  • Work at Home Security

    • Screen Share​

    • Video Conference​

    • Audio Conference

Multi-lingual Chat
Multi-lingual Chat

54 languages supported. Customer sentiment with real time agent advice. Voice channels also support customer sentiment and real time agent advice.

press to zoom
OMNI Supervisor
OMNI Supervisor

Sentiment enabled supervisor view. Highlights most "At Risk" calls / chats in real time. Supervisors have access to real time transcripts.

press to zoom
QA with Score Form & Transcript
QA with Score Form & Transcript

Example of a score form and transcript displayed.

press to zoom
Multi-lingual Chat
Multi-lingual Chat

54 languages supported. Customer sentiment with real time agent advice. Voice channels also support customer sentiment and real time agent advice.

press to zoom
1/7

Basic

Perfect for small campaigns or POCs

  • Contact Flows

  • Voice Bots

  • Inbound 

  • Recordings

  • Quality

Charged by customer connect time.

Blended

Add other channels as needed

  • All BASIC +

  • Outbound Preview

  • Chat & Chat Bots

  • Email

  • Virtual Agents

Charged by customer connect time.

Advanced

When you're ready!

  • Real Time Customer Sentiment

  • Real Time Agent Advice

  • Sentiment Enabled Supervisor View

 

Contact for quote.

Premium

Real time agent communication

  • Agent chat, video conference , screen share

  • Real time agent dashboards & analytics

 

Contact for quote.

Plans & Pricing

 

NO license fees!

NO contracts!

 

All prices are PAY AS YOU GO.  Spend is based on features and usage.   

Approximate per agent hour costs are provided below.

 
Get In Touch

Thanks for your inqury! We'll be in touch soon!

CONTACT US:

 

OMNI-Cloud Solutions, LLC

4902 W. Sligh Avenue

Tampa, FL 33626

Sales@OMNI-CloudSolutions.com

T: 732-807-1240
F: 973-860-1381